What Delivery Service To Use
This information guide is to help you decide which method of delivery would work best for your job.
In general, most problems on any print project is the physical delivery. This is very frustrating for all concerned, especially for you, the customer. Your urgent job has been printed beautifully and at speed. You don’t want to find the ‘Before 9:00 AM’ overnight carrier is running 1 hour late and its for a meeting that starts in 20 minutes…
In most cases delivery issues can be averted. All it takes is to ask yourself some questions and the method of delivery should select itself. WARNING: if your delivery is a ‘No Fail’ then an overnight courier is not the right option, as they do sometimes fail!
Here are a five tips that will help your delivery go more successfully:
1). Check the postcode – very obvious, but its the no1. offender
2). Have a contact name & number – most drivers, despite what we think, do actually want to make the delivery. If they are struggling to find the location then being able to call the recipient is very valuable to them.
3). Make sure someone will be there – often we are asked to put a delivery on a ‘by 9:00am service’, the driver arrives at 8:35am but nobody is in! Don’t expect the driver to arrive at 8:59am!
(HINT: If it needs to be there by 9:00am in the morning, the job should really be delivered the day before)
4). Couriers allow themselves some wiggle room with regards ‘By a certain time’ – most say they will deliver no later than 1 hour after the time stated. Our experience is that they are pretty good and adhere to this.
5). Next day delivery means between 8:00am and 5:30pm – If you need your shiny new brochures for a meeting at 2:30pm then you could end up being disappointed.
Delivery Method Description Price % Reliability
Standard Overnight Courier Cost effective, although delivery NOT guaranteed but usually delivered (next working day) 98% of the time. Excludes Northern Ireland, North of Scotland, Channel Islands, and Republic of Ireland etc. There are often physical size restrictions* on what can be sent. Low 90-95
Timed Overnight Courier 9am (be warned it could be delivered from 6am), before 10.30am or before noon services available. Also cost effective, although delivery NOT guaranteed but usually delivered next working day 98% of the time. Excludes Northern Ireland, North of Scotland, Channel Islands, and Republic of Ireland etc. There are often physical size restrictions* on what can be sent. Low/Medium 90-95
Saturday overnight courier Usually an AM delivery; best intentions don’t always go to plan if offices are closed or the driver can’t find the address. We find this service unreliable and other services should be considered. We do not recommend the Saturday service. Medium/High 80-90
Next Day Pallet Service Usually used when too heavy (80kgs +) or too many boxes (10+) to send via a standard overnight courier. Can be an AM delivery or specific time (at extra cost). Pallet deliveries are not always suitable for building access, you may have to handball off! Medium 90-95
Same Day Van Guaranteed 99.9% delivery (subject to traffic!) can be a timed delivery or out of hours. Could be used when goods are physically too long / large for an overnight service (eg. exhibition panels or graphics). High 99.9
*Oversized goods – as a guide Maximum length: 1.5 metres, Maximum combined length and girth: 3 metres.